Terms and Conditions

Welcome to Imlil Trek (imliltrek.com), your trusted platform for authentic trekking and travel experiences in the Moroccan High Atlas Mountains. By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully. If you do not accept these terms, we kindly ask you not to use our services.

Services Offered

We provide guided tours and trekking experiences tailored to explore the Imlil region and surrounding areas of the Atlas Mountains, including:

  • Guided mountain treks (1-day or multi-day)
  • Summit ascents (e.g., Mount Toubkal)
  • Cultural walking tours through Berber villages
  • Accommodation in mountain lodges, riads, or bivouacs
  • Transportation to/from Marrakech and other cities (upon request)

Target Audience

Our services are mainly intended for independent travelers, couples, families, and small groups seeking a personalized and immersive trekking experience in the Moroccan mountains.

Languages

We offer our website, customer support, and guided services in the following languages:

  • English
  • French
  • Spanish

Geographical Scope

All our tours and activities take place within Morocco, with a particular focus on the High Atlas region. We do not offer services outside of Morocco.

Booking Policy

To confirm a booking, a deposit is required. The remaining balance must be paid according to the instructions provided at the time of booking. If payment is not completed by the specified date, your reservation may be canceled without refund of the deposit.

Accepted Payment Methods

We accept the following forms of payment:

  • PayPal
  • Credit/Debit Cards
  • Bank Transfers

Cancellation and Refund Policy

  • Cancellations made at least 7 days before the scheduled trek will receive a full refund of the deposit.
  • Cancellations made less than 7 days before the trek are non-refundable.
  • If we must cancel due to events beyond our control (e.g., extreme weather, road closures, government restrictions), we will issue a full refund.

Personal Data Protection

We collect essential personal information (such as name, email address, and phone number) strictly for the purpose of processing your bookings and providing our services.

  • Data Security: We implement robust security practices in accordance with the General Data Protection Regulation (GDPR).
  • No Sharing Policy: We do not share your personal data with third parties under any circumstances.

Use of Cookies

Our website uses cookies to improve your browsing experience and for limited marketing purposes. By continuing to use our website, you consent to our use of cookies in accordance with our Privacy Policy.

Force Majeure

Imlil Trek is not responsible for delays, cancellations, or disruptions caused by circumstances beyond our control, including but not limited to:

  • Adverse weather
  • Natural disasters
  • Political events or government restrictions

In such cases, a full refund will be offered.

Third-Party Services

Some elements of your tour may involve third-party providers, such as:

  • Accommodation (guesthouses, riads, bivouacs)
  • Transportation (taxis, 4x4s, transfers)
  • Additional experiences (camel rides, cooking classes, etc.)

While we carefully select our partners, Imlil Trek cannot be held responsible for any issues directly related to third-party services. Any complaints should be addressed directly with the provider.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes become effective as soon as they are published on our website. Continued use of our services implies acceptance of any revised terms.

Governing Law and Jurisdiction

These Terms and Conditions are governed by Moroccan law. Any disputes arising from these terms shall be handled exclusively in the courts of the Kingdom of Morocco.

Contact Us

If you have any questions or require further information, feel free to contact us:

Email: contact@imliltrek.com
Phone: +212-(0)615 346 108